The Brilliant Basics to Exceptional Service

www.restaurant-data.com -AFineDiningServiceGuide

 

o Cakes/mini sandwiches and ice cream are served within 4 minutes of ordering.
o Beverage is served within 4 minutes of ordering.
o Tea and Coffee are served as per service standard described in section 1 above.

Headwaiter proposes second drink within 1 minute of empty glass/cup by saying: “Mr/s (name of guest) would you care for another … (name of drink)”.Enquires discreetly about guests satisfaction by saying: “How did you enjoy your afternoon tea Mr/s (name of guest)”Presents bill within 1 minute of request as per standard FB112R: Presenting the bill.

SERVING LOOSE TEA

 

Upon taking order for loose tea, waiter prepares the tea as follows:

 

o Service equipment and accompaniments and brings them on the service tray.

o Places cold milk jug, hot water jug, sugar bowl and tea strainer on a side plate on a service tray.
o Warms the teapot with hot water by rinsing it
o Pours fresh boiling water in teapot
o Adds 2 teaspoons of loose tea for a 35-cl teapot (1 teaspoon of loose tea per cup)
o Allows the tea to brew for 3 minutes (depending on tea type: 3 minutes for black tea, 4 – 5 minutes for Herbal tea).

Approaches table and places teapot, water pot, milk jug, strainer on side plate and sugar in an orderly manner in front of guest from the right hand side, with a smile and eye contact by saying: “Mr/s (name of guest), your (name of hot beverage), Would you like me to pour some tea for you please?”

If guests response is affirmative, waiter enquires about guests preference by saying: “Mr/s (name of guest), do you prefer your tea to be strong or mild please?”Stands on the right hand side of the guest, women first, places milk jug. On the edge of the round tray and pours milk first, if requested(According to guests preference), then places the strainer on the cups Rim, and pours tea onto the strainer into the cup by tilting the beverage pot in a downward position without allowing the tealeaves to get into the cup. Puts back the tea strainer on the side plate and offers choice of sugar By saying - “Would you care for sugar Mr/s (name of guest)”Retires with a smile and a courtesy bow by saying:“Mr/s (name of guest), enjoy your tea”.

--END OF THE CHAPTER-