A Guide to Naturalization by U.S. Department of Homeland Security - HTML preview

What Kind of Customer Service

Can I Expect?

You should expect USCIS staff to be:

• Professional.

• Courteous.

• Knowledgeable.

You should expect the naturalization process to be:

• Fair.

• Consistent.

• Timely.

You should expect information on the naturalization process and on the status of your application to be:

• Accurate.

• Readily available.

USCIS also expects certain things from you. You should:

• Treat USCIS employees with courtesy.

• Read A Guide to Naturalization.

• Read and follow the instructions on your application.

• be prepared at each step of the process.